Return and Refund Policy

Return and Refund Policy



At M/S Keva Kaipo Industries Private Limited (Hereinafter referred as Keva), it's our passion and mission to ensure highest quality of our products to the satisfaction of a consumer. However, at times in-spite of our best efforts it doesn’t meet your desired expectations and If for any reason you are not completely satisfied with the product, you may return it within Thirty days’ from the date of receipt of the product provided you have notified your intention within one week from the date of receipt of the goods at your end by either calling us at 0161-5207000 or email at:

The buyback / refund policy is applicable only for products in Marketable, saleable and unexpired condition only if accompanied with an invoice. If at all a product is observed to have been intentionally damaged or misused the buyback / refund warranty stands void. It is obligatory upon our Consumers to exercise the Product Buyback & Refund Policy in fairness.


Buyback / Refund Policy:


  1. If the product is in marketable* condition and is returned within 30 days of receipt of goods accompanied by the original invoice,100% of the amount as refund will be given.

*Marketable refers to products that are unopened, sealed and undamaged in any form whatsoever. 



If you need to exchange an unopened, un-sealed and undamaged or unused product you may need to return it to the Keva with the original invoice. In such a case, the Consumer / Direct Seller can exchange the products from the Keva within 30 days from the date of receipt of goods and must submit the following at the time of exchange and help us in our services:


  1. Product Return Form
  2. Copy of receipt of goods
  3. Products in original packing and marketable condition
  4. Your exchangeable product can be changed/replaced with equally or higher priced product and on payment of differential amount.
  5. In such a case you will have to bear the cost of shipping the product, as the case may be or as directed by the Keva.


In case a customer receives damaged or defective goods, the same can be returned with a request for exchange/refund within 3 days of receiving the goods. It is advised to the direct seller / customer to refuse accepting the goods if they are damaged/spoilt at the time of delivery. The customer must mail the picture/video of the damaged goods to in order to make the goods qualify as damaged/defective. Company shall not be responsible for any damage of goods of which the request is not received within the stipulated time period.



Once we have received your product for return, we will inspect it and notify you that we have received your returned item. We will also notify you on the status of your refund after inspecting the item. In the event the return of a Product is duly accepted by Keva, the value of such Product, will be calculated as per point no. 1 hereinabove of this Buyback / Refund Policy and will be refunded to Consumer/ Direct Seller by remittance either to the bank account provided by the Consumer/Direct Seller for such refund, or to the payment instrument of the Consumer / Direct Seller from which payment was made. Keva shall have the sole discretion to determine the mode of reversal from the above options. No cash refunds under any circumstances will be made.


Shipping Cost

You will be responsible for paying your own shipping cost for returning your items. Shipping costs are non-refundable. In some exceptional cases, if the cost of the shipping is paid by the Keva, the shipping cost of the return product will be deducted from the refund amount.


Cancellation of transaction / orders


  • Cancellation by Keva: There may be certain orders that Keva is unable to accept and has the right to cancel such order. Keva reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Consumer / Direct Seller’s order being cancelled include, without limitation, non-availability of the Product or quantities ordered. Keva may also require additional verifications or information before processing any order. If Consumer / Direct Seller's order is cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Consumer / Direct Seller either to the bank account provided for such reversal, or to the payment instrument from which payment was made. Keva shall have the sole discretion to determine the mode of reversal from the above options.


  • Cancellation by the Consumer / Direct Seller: As part of usual business practice, if the Keva receives a cancellation notice and the order has not been processed, Keva may cancel the order and refund the entire amount to Consumer / Direct Seller within a reasonable period of time. Keva will not be able to cancel orders that have already been processed and have left the Keva premises. Consumer shall be informed of its right to return the product to the Keva by bearing its own shipping costs.


  • Set-off of any benefits availed by Consumer / Direct Seller: In case Direct Seller has availed any benefit under any marketing or promotions provided by the Keva in relation to the Product for which the order has been cancelled by the Consumer / Direct Seller or by the Keva, Direct Seller agrees and authorizes the Keva to recover such benefits from Direct Seller’s incentive / compensation payable or set-off the same from any refunds to Direct Seller.




  1. The Consumer / Direct Seller must return the product(s) to our head office personally or by courier. A specific form of return must be duly filled and signed by the Consumer / Direct Seller and must be sent along with the product to be returned.
  2. Period of return for products is calculated as the number of days from the Date of receipt at Consumer / Distributor’s end to the date of receipt at Keva’s  premises, as the case may be.
  3. The Product Return Policy does not apply to open packs of literature and videos or other sales and marketing aids, not meant for re-sale and calculable for incentive / compensation eligibility.
  4. Kindly produce a copy of the Original Bill which was duly generated at the time of purchase. Total returns cannot exceed the quantity(s) purchased appearing on the Invoice.
  5. Adjustment of Products returned shall be processed in the same Payout. Total Business Points of the returned products will be deducted from the returning Direct Seller’s account and the sales benefits, incentives or bonuses shall be deducted from all respective beneficiaries and shall reflect in immediate next payment
  6. If Consumer / Direct Seller return the products directly to Keva, Applicable Business Points and Commission adjustment shall be done from Direct Seller’s payment & any excess amount paid shall be recoverable from the Direct Seller.
  7. The Consumer / Direct Seller who has returned a particular product shall not be entitled for return of a repurchase within 30 days of return date of the same product for a period of 30 days from repurchase invoice date.
  8. The return process of a Product may be subject to additional terms & conditions depending on the nature and category of the Product. Any such additional terms should be specified on the Website: and anyone can contact via email on  or be intimated by Keva at the time of purchase of the Product.